Contact Center

Great patient care starts with good communication. Our contact center solutions allow your patient engagement team to share information with ease through a variety of channels increasing care plan adherence, offering better disease management and improving risk assessments.

Omni-Channel Engagement Studio

In all the ways that patients communicate today, you can be sure to reach them when you need to with our omni-channel engagement studio. With the ability to communicate with patients quickly through text, email and voice channels, you’ll easily improve your organization’s scheduling adherence, automate workflows and keep patients informed and up to date about their care.

Integrated Telephony

Leave the technology to us. Our program offers an all-in-one solution that takes care of outbound call routing, predictive and power dialing and automated record retrieval so your agents can focus on patient care and your business can run more efficiently.

Robust Scheduling

Easily schedule internal resources and retrieve vendor and partner availability using our integration-bus architecture. Our simple, human-centered telephony and scheduling interface puts the right patient information along with intelligent call scripting at your agents’ fingertips to foster seamless encounters across all channels.

Better optimize schedules for on-the-road clinicians

Schedule smarter with computer-generated recommendations to reduce travel time and preview routes in advance. Leverage historical data to understand driving distance and estimate drive times based on intuitive traffic pattern data.