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Contact Center
Contact & Engagement Center module is designed to empower member engagement across a wide array of healthcare programs. With built-in telephony, users can make and receive calls directly from within the application, eliminating the need for additional hardware or software. Robust appointment scheduling features allow users to easily create and manage appointments, while bi-directional texting enables two-way messaging between schedulers and members.
- Executive Summary
- Configuring Roles and Access
- Configuring Route Planning
- Configuring Call Scripts
- Adding and Managing Phone Numbers
- Configuring Voicemail
- Appointment Reminders
- Intelligent Reminders
- Scheduler Dashboard
- Scheduler Queue
- Scheduler Records
- Task Management & Analytics
- Onboarding Members on Demand
- Notification Center
- Chat Queue and Chat History
- Provider Relationship Module
- Managing Internal Schedules