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Executive Summary

Curitics Contact Center is a highly configurable module designed to empower member engagement across a wide array of healthcare programs. With built-in telephony, users can make and receive calls directly from within the application, eliminating the need for additional hardware or software. 

The appointment scheduling feature allows users to easily create and manage appointments, while bi-directional texting enables two-way messaging between businesses and customers. Additionally, call scripting allows businesses to create and manage call scripts for consistent and efficient customer interactions. Curitics Contact Center also includes appointment reminders, ensuring that members never miss a scheduled appointment. 

With a user-friendly interface and robust customization options, including the ability to ingest scheduling data from a wide degree of external systems, the module empower healthcare organizations looking to improve their communication and scheduling processes.